Last updated: 8 November 2026

These terms explain how our website, enquiries and quote requests work. Any plumbing work will also be subject to the quote and any job-specific agreement provided before you authorise the work.

1. Website information

Our website provides general information about our plumbing services. It does not replace an inspection or advice specific to your property.

We take reasonable care to keep information accurate and current. Please contact us to confirm service availability, pricing or other details relevant to your job.

2. Quote and booking requests

Submitting a website form is a request for us to contact you. It does not automatically confirm an appointment, accept a quote or authorise work.

We will contact you to discuss your requirements and confirm availability. Please provide accurate contact details, the property location and a description of the work required.

For urgent plumbing assistance, please call rather than relying on an online enquiry. Online enquiries are not continuously monitored.

3. Quotes, estimates and fees

We will explain whether a price is a fixed quote or an estimate and identify the work it covers.

An estimate is an indication of the likely cost based on available information. A site inspection or further investigation may be needed to establish the scope and price.

We will disclose any applicable inspection, diagnostic, call-out or after-hours fee before you agree to incur it. Where a quote is advertised as free, there is no charge for preparing that quote.

Quotes will state any applicable GST and their validity period.

4. Authorising work and changes

We will obtain your approval before starting chargeable work.

If additional work becomes necessary because of concealed faults, changed requirements or other conditions, we will explain the proposed work and price implications and obtain your approval before proceeding with that additional work.

Any legally required contract or documentation will be provided where applicable.

5. Appointments and property access

Appointment times are subject to confirmation. If we become aware of a delay, we will make reasonable efforts to let you know and arrange a suitable alternative.

Please ensure someone with authority to approve the work is available and that we have safe, reasonable access to the work area. Let us know about known hazards or access restrictions before the visit.

6. Cancellations and rescheduling

Please contact us as soon as possible if you need to cancel or reschedule.

Any cancellation fee must be disclosed and agreed before the booking is confirmed, be reasonable in the circumstances and comply with applicable law. These website terms do not impose a cancellation fee.

If we need to cancel or reschedule, we will contact you promptly and discuss the available options, including any refund you are entitled to.

7. Payments

Payment amounts, due dates and any deposit requirements will be disclosed before you accept the work and recorded in the relevant quote or agreement.

Invoices will identify the payment methods available. Any payment surcharge will be disclosed before payment and comply with applicable law.

8. Consumer rights

Our goods and services come with rights and guarantees under the Australian Consumer Law that cannot be excluded.

Nothing in these terms excludes, restricts or modifies those rights, or any other rights that cannot lawfully be excluded. Any additional warranty operates alongside your statutory rights.

9. Website use and content

You must not misuse the website, attempt unauthorised access, interfere with its operation or submit unlawful content.

Our branding, text and images belong to Coe Flow Plumbing or their respective owners. You may view and print website content for personal use or to enquire about our services. Other reproduction or commercial use requires permission, unless permitted by law.

10. Third-party links

Our website may link to third-party websites or services. Those providers have their own terms and privacy practices. A link does not itself constitute our endorsement.

11. Privacy

We handle personal information as described in our Privacy Policy.

12. Concerns and complaints

If you have a concern about a quote, booking or completed work, contact us with the job details and a description of the issue so we can investigate and discuss a resolution.

13. Changes to these terms

We may update these website terms from time to time. Updates apply to future website use and requests. They do not retrospectively change an accepted quote or existing job agreement without your agreement.

14. Contact

Coe Flow Plumbing

Email: admin@coeflowplumbing.com.au

Service area: Northern NSW, Gold Coast & Brisbane